At 99ab, we believe that gaming should always be a source of entertainment — never a source of stress, debt, or harm. Our responsible gaming framework is built around four pillars: awareness, prevention, control, and support. Every Pakistani player deserves to play in a safe, fair, and transparent environment.
99ab's responsible gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment to every Pakistani player who trusts us with their entertainment and their money. Here is how we put that commitment into practice.
Every 99ab account must complete a mandatory identity verification process before deposits and withdrawals are enabled. Your Pakistani CNIC is used to confirm your age and identity, ensuring the platform remains strictly 21+ at all times.
Every 99ab player can set daily, weekly, or monthly deposit limits in PKR directly from their account dashboard. Once a limit is set, it takes effect immediately. Increases to limits require a mandatory 7-day cooling-off period before they apply.
Set a maximum daily session duration on 99ab and the platform will automatically log you out when your limit is reached. You can also enable reality-check pop-ups that appear every 30, 60, or 90 minutes to remind you how long you have been playing.
If you feel that your gaming is getting out of control, 99ab's self-exclusion tool allows you to suspend your account for periods ranging from 30 days to permanent closure. During a self-exclusion, you will not receive any marketing communications from 99ab.
99ab's platform continuously monitors player behaviour patterns for signs of problem gambling — such as rapid increases in bet size, extended late-night sessions, or repeated deposit attempts after losses. Our team will proactively reach out to players showing early warning signs.
99ab maintains a trained responsible gaming support team available 24 hours a day, 7 days a week via live chat and email. Our support staff can help you set limits, activate self-exclusion, access your gaming history, and connect you with professional counselling resources.
Self-exclusion is one of the most powerful responsible gaming tools available to any player. At 99ab, we have made the self-exclusion process as simple and friction-free as possible, because we know that reaching out for help takes courage. There are no penalties, no judgements, and no barriers between you and the protection you need.
Pakistani players can activate self-exclusion instantly from the Responsible Gaming section of their account settings, or by contacting our support team directly. During a self-exclusion period, your account is locked, all marketing communications are stopped, and any remaining balance can be withdrawn.
Take a one-month break from 99ab without permanently closing your account. All access is suspended, marketing stops, and your account balance is preserved. After 30 days, you can choose to return or extend the exclusion.
Step away for a longer period — 3, 6, or 12 months — giving yourself meaningful distance from gaming. Cannot be reversed early once activated.
Permanently close your 99ab account with no option to reopen. Your data is retained for regulatory purposes but the account cannot be reinstated under any circumstances.
Reduce your daily, weekly, or monthly PKR deposit limit at any time. Reductions take effect immediately. Only increases require the 7-day waiting period.
Cap the maximum amount in PKR you can lose within a defined period. Once your loss limit is reached, further betting is blocked until the period resets.
Visit 99ab.vu and sign in to your registered player account using your username and password. Two-factor authentication may be required.
Open the account menu from the top-right corner and select "Responsible Gaming" from the dropdown list of account options.
Select from deposit limits, loss limits, session time controls, or self-exclusion. Each tool has a clear description and confirmation step before it is activated.
Review the terms of the tool you have selected, enter the required details (duration, amount in PKR, etc.), and confirm. Self-exclusion is immediate upon confirmation.
If you cannot access your account or need urgent help, contact our 24/7 support team via live chat or email at [email protected] and we will activate protection on your behalf immediately.
Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. In Pakistan, as in other markets, the signs of a developing gambling problem can be subtle at first. Honest self-reflection is the most important first step.
The checklist below is adapted from internationally recognised problem gambling screening tools. It is not a clinical diagnosis, but it is a useful starting point for honest self-assessment. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or one of the organisations listed on this page.
Ask yourself honestly — have any of these applied to you in the past 30 days?
99ab actively encourages players who are struggling with their gambling to seek professional help. The following internationally recognised organisations provide free, confidential support for people affected by problem gambling.
International peer support fellowship for people who wish to stop gambling. Based on a 12-step model with chapters operating in numerous countries. Meetings available online for Pakistani players.
Leading UK-based provider of free information, advice, and counselling for problem gambling. Offers an online chat service and extensive self-help resources accessible globally including from Pakistan.
A global online service offering free practical advice and emotional support to anyone affected by problem gambling. Available in multiple languages with 24/7 online support chat for international players.
Provides free resources and treatment referrals for problem gamblers. Operates a confidential National Gambling Helpline and maintains a directory of approved treatment providers.
Pakistan's federal mental health initiative provides access to licensed counsellors and psychiatrists through public health facilities. Gambling-related mental health concerns can be addressed through this programme.
Our own dedicated support team is available around the clock via live chat and at [email protected]. We can activate limits, process self-exclusion requests, and connect you with the right professional resources.
The vast majority of 99ab players enjoy the platform responsibly and within their means. These practical tips will help you keep gaming in its rightful place — as a form of entertainment, not a financial strategy.
Decide your gaming budget in PKR before you start playing. Only use money you can afford to lose — treat it like the cost of any other form of entertainment.
Set a time limit for each gaming session. Enable 99ab's reality-check reminders to keep track of how long you have been playing, especially during late-night sessions in Karachi or Lahore.
The games on 99ab are designed for entertainment. Never gamble to escape stress, depression, or financial problems. Gaming should add to your day — not become the centre of it.
Chasing losses is the single most common path to problem gambling. If you have reached your loss limit, log out and step away. Tomorrow is another day — and your budget resets fresh.
Every tool you need to stay in control is built into your 99ab account — deposit limits, session timers, loss limits, and self-exclusion. Set your limits today and play with complete peace of mind.